Frequently Asked Questions

ORDERING AND SHIPPING

 

At AVA Decor we have taken a lot of care to provide accurate product descriptions, prices and images. However all images are for illustration purposes only and shades and colours may vary slightly to the image shown. As many of your products are handmade, colour variations and slight imperfections may occur but this is a quality of the handmade nature of the product, each piece is hand crafted with a lot of love and care.

 

We reserve the right to change (including price) or update product information at any time. Items will also be removed from the shop if stock becomes unavailable.

 

We will endeavour to despatch your order within 3 – 7 days business for delivery. However from time to time there will be items that are out of stock due to a higher than normal demand. Should there be a delay with your order then we will contact you by email to advise you of this. Prices listed do not include delivery. For outlining and remote areas please allow additional time. We charge a flat rate per order with our couriers, who will only delivery to a physical address not PO boxes so all orders can be tracked. A signature maybe required so please try and ensure that you will be able to receive delivery at home or at your work place. All outlining and remote areas may require a custom quote and time frame.

 

We take every care when packing your order to protect it during transit so it arrives at your door in perfect condition. Should any item be damaged in transit then please contact us by email within 24 hours.

 

RETURNS

 

Please choose carefully as we do not offer refunds for change of mind, we will only credit for faulty or damaged goods.

 

All orders must be packaged safely to avoid any further damage and we recommend you return it in the same manner you received it or we may request a photo of the item to be emailed to us for proof of damage. We will send you a confirmation email once we have received the photo and accepted the item for return.

 

Please Note: Purchase price only of the items will be credited excluding postage and handling fees.

 

PRIVACY

 

At AVA Decor we are dedicated to keeping your details private and any information we collect, for example your email address is kept strictly secured. We will never swap or sell your details with third parties.

 

Should you have any further questions then please feel free to contact us by email at any time. We will endeavour to get back to you within 24 hours.